Privacy Policy

Introduction to Privacy Policy

This privacy policy ("Privacy Policy") applies to your use of the Razorpay website hosted at razorpay.com and associated services and mobile applications (collectively "RAZORPAY" or "WEBSITE").

The terms "we", "our" and "us" refer to Razorpay and the terms "you", "your" and "User" refer to you as a user of Razorpay.

By using the website, you consent to the collection, use, processing, and sharing of your Personal Information as described herein.

Information we collect and how we use it

We collect your Personal Information to enable services, improve user experience, ensure safety, troubleshoot issues, enforce our policies, and provide relevant communications.

Account information of Merchants

We collect details such as your name, email, mobile number, financial information, and KYC documents. This data is used for service delivery, communication, and compliance purposes.

Customer Information

Customer data like email, card, wallet details, and mobile numbers are collected when using Razorpay checkout. Shared data is transferred only to the respective business, and Razorpay is not responsible for misuse by them.

Activity

We log activity data including IP address, location, timestamps, and pages visited for analysis and improvement of services.

Cookies

We use session and persistent cookies for improved functionality. You may disable cookies via your browser settings. Third parties may use cookies to serve ads and analyze interaction anonymously.

Enforcement

We may use your information for investigation, enforcement of terms, or legal compliance.

Transfer of information

We do not share your Personal Information except with banks, regulators, affiliates, or service providers as necessary. In case of acquisition or merger, your data may be transferred.

Links

We are not responsible for privacy practices of third-party websites linked on our site. Review their privacy policies separately.

User access of Personal Information

Registered users may update or delete their Personal Information through the "Account" section of the site.

Security

We use standard security measures to protect your data. For queries, contact: disclosures@razorpay.com.

Terms and modifications to this Privacy Policy

We may update this policy at any time. Continued use of our services constitutes acceptance of the changes.

Applicable law

Use of this site is governed by Indian law. Legal proceedings may be brought exclusively in courts of Bengaluru, India.

Complaints and Grievance Redressal

For any complaints, contact our DPO:

Mr. SHASHANK KARINCHETI
Razorpay Software Private Limited
No. 22, 1st Floor, SJR Cyber, Laskar - Hosur Road, Adugodi, Bangalore - 560030
Phone: 080-46669555
Email: dpo@razorpay.com
Grievance portal: razorpay.com/grievances

Acceptance Details

Owner Name: PREMBHAYA EXPORTS
Signatory: RAMA SHARMA
Contact: +91 9351356334
Email: pbjewelers1@gmail.com
Date of Acceptance: 2025-05-23 19:24:11 IST